Client Services

Need Help? Contact Customer Service on 00800 1851 1851
Call Us

 

FAQ

Frequently Asked Questions.

PLACING AN ORDER

+ How do I place an order on the Bally website?
Placing an order is quick and easy:
  • Browse through our product categories and click on the images to access the individual product page where you will find information on the size and material.
  • Select your item and add to your shopping bag by clicking on the ‘ADD TO BAG’ button.
  • You are able to review the items you have added to your shopping bag by clicking on the ‘BAG’ icon in the top right hand corner of the website. To delete any items from your shopping bag, you can simply click on the 'REMOVE' button next to the item.
  • To resume shopping after viewing your shopping bag, click the ‘CONTINUE SHOPPING’ button.
  • To finalize your purchase, click ‘SECURE CHECKOUT’ button and follow the instructions.
  • Please be aware that items in your bag are not reserved. Until you checkout, items in your shopping bag and may still be purchased by other customers.
  • Our Client Services would be glad to help you in placing an order on the phone: contact them at 00800 1851 1851.
+ Do I need to create an account to place an order?
You are not required to create an account to make a purchase. If you wish, you may also checkout as a guest. Bally recommends that you create an account to enjoy the full benefits of the website, including stating your contact preferences, storing payment methods, and managing address details.
+ I have forgotten my password! What should I do?
You may reset your password by clicking on the ‘Forgot your password?’ link on the sign in page and follow the instructions.
+ Is my personal information kept private?
We treat all of the information you share with us as private and confidential. For further details, please read our privacy policy here.
+ How will I know when you have received my order?
After you place your order, you will receive an email confirming the safe receipt of your order. Please note that this does not constitute an acceptance of your order. You will also receive an order confirmation email once all your details have been checked and the availability of your order has been verified. The contract between you and Bally will be effective from the moment your items are shipped from our facility.
+ Do you offer a Gift wrapping service?
Gifting services are available to select in your Shopping Bag before Check Out and are complimentary of Bally. Selecting the Gift service gives the option to remove the price from any packaging and paperwork and add a personal touch with a special message, printed and included inside the box.
+ Can I order corporate gifts on your website?
To order corporate gifts please contact our Client Services team who will be happy to assist you. Contact details; By email: clientservicesUK@bally.ch By phone: 00800 1851 1851.

PAYMENTS

+ What payment types does Bally accept?
Bally accepts Visa, Visa Debit, AMEX, AMEX Debit, MasterCard, MasterCard Debit, PayPal online, Apple Pay and Alipay. Please note that additional payment authentication may be required by your card issuer such as Verified by Visa, MasterCard Secure Code and AMEX SafeKey.
+ Is it safe to use my credit card on your website?
Security of your personal details is very important to Bally. To ensure your shopping experience is safe and secure, Bally uses Secure Socket Layer (SSL) technology to protect the data sent to us over the internet. All payment transactions on the site are processed via Cybersource Corporation, a secure online payment gateway which encrypts your payment details in a secure host environment.
Bally ensure the security of payments by means of a 3D Secure system for Visa©, Mastercard© and American Express© credit cards that are equipped with this system. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction. Each bank has its own authentication. For any question regarding your 3D Secure code, please contact your bank directly. In case of doubt, you can place your order by phone with our Customer Service by calling 800 1851 1851.
+ Is my personal information kept private?
We treat all of the information shared with us as private and confidential. For further details, please read our privacy policy here.
+ When will Bally debit my card/account?
At the point of order your financial institution may authorize the required funds. Bally, however, will not request the funds until your order is shipped from our facility.
+ When will I be charged for my order?
Your card or other method of payment will not be charged until your order is shipped. However, your bank balance may reflect deduction of funds immediately upon order.
+ Why is my order not being accepted?
Please be sure that the address entered in the "Billing" field is the address that is registered with your bank. If the order is still not being accepted please contact your bank, followed by our Client Services team who will be happy to assist you. Contact details; By email: clientservicesUK@bally.ch By phone: 00800 1851 1851.
+ Can I claim a tax refund on purchases made online?
At this time we are unable to provide a tax-back (tax refund) service for any of our online customers.

DELIVERY

+ Which European countries does Bally deliver to?
Bally delivers to all European countries as listed below: please visit

www.bally.ch to shop in Switzerland

www.bally.com.de to shop in Germany

www.bally.fr to shop in France

www.bally.it to shop in Italy

www.bally.co.uk to shop in United Kingdom

www.bally.eu to shop in Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxemboug, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.


Please use the Region Selector to check or change your delivery country before adding items to your shopping bag. We also have stores worldwide if you prefer to shop in store. Click here to find your nearest store.
+ How long will it take for me to get my order?
Upon confirmation of your order, it will take from 3 to 5 working days to receive your order, depending on the shipping method selected. Please note that deliveries will be made between 7am and 7pm Monday to Friday. Please be advised that during peak periods such as promotions, Sales and Christmas the processing of your order might encounter delays due to the numbers of orders to be processed. If you have further questions, please contact client services and we can advise you on the progress of your order.
+ How much does shipping cost?
Bally offers free Standard Delivery on all orders.
+ Can I collect my order in store?
You can now shop online at Bally.ch and collect your order in selected stores. You will be notified via email as soon as your order is available for in store collection.
+ Will my package be insured and will I need to sign for it?
Your package is insured by Bally during transit up until the point when it is delivered. A signature will be required for every delivery, at which point, the responsibility for the package is passed to you.
+ Can I track my order?
Once your order has been shipped, we will send you an email detailing the courier and the tracking number. You will be able to use this number to track your order.
+ Can I change my delivery address once my order has been shipped?
Unfortunately, we are unable to change your delivery address after your order has been placed.
+ Can I have my order shipped to a freight forwarder?
Please note that Bally does not ship to freight forwarders. Orders placed with a delivery to freight forwarders are automatically rejected and will not be processed.
+ Does Bally deliver to PO Boxes?
Due to delivery courier restrictions we are currently unable to ship to PO Box or APO/FPO addresses.

RETURNS

+ How do I return an item?
To return an item, free of charge, simply follow the below steps:
  1. Contact Bally Client Services via phone or return your order to a Retail store. To return a product in store, kindly make sure to have with you the product to be returned and the Return form you found in the parcel. The store team will be glad to process the web return and the refund will be released. You may also submit your return request via email using the Model withdrawal form. Please note we can only accept store returns within the same country of delivery. You have fourteen (14) days from delivery to submit your returns request.
  2. Bally Client Services will provide you with a Return Authorization Number and arrange our courier to collect the items at your convenience.
  3. Place the items you wish to return in the original packaging along with the completed form.
    Please note: All return merchandise must be in new and unused condition with all tags and labels still attached.
  4. Attach the return label to the top of the package and hand to the package to the courier upon collection.
  5. Please note: Only return shipments using our approved courier will be free of charge. Should you decide to use another courier, you will you will responsible for all costs and liability. Any costs or expenses incurred by you are non-refundable.
  6. Once your package has arrived at our facility, the items will be inspected. Once the items are deemed to be in new and unused condition with all tags and labels attached, Bally will issue a credit for the amount originally paid. Bally can only issue a refund to the originally form of payment. We will send you an return confirmation email once your refund has been issued.
+ Does it cost anything to return an item?
For all orders, returns are free of charge unless otherwise specified in the General Terms and Conditions of Sale. You must follow our returns process to ensure your return is managed safely and securely.
+ Will I receive a full refund?
All items are rigorously checked for quality when returned. Once your goods are deemed to be in new and unused condition with all tags and labels still attached, Bally will issue a credit for the amount originally paid. Bally can only issue a refund to the originally form of payment. Bally is only able to refund the card/payment method originally used for the purchase.
+ When will I receive my refund?
All items are rigorously check for quality. Once your goods are deemed to be in new and unused condition with all tags and labels still attached. Bally will issue a credit for the amount originally paid. We will send you a return confirmation email once we issue the refund.

Please note: Bally can only issue a refund to the originally form of payment and depending on your financial institution, it may take up to 10 days, from the date of refund, for the funds to appear in your account.
+ Can I return my order in store?
Yes, orders placed online can be returned to a store of your choice (excluding outlet and airport stores). Please note we can only accept store returns within the same country of delivery. From the day of receipt, you will have fourteen (14) days to submit a returns request. All returned merchandise must be in a new and unused condition with all tags and labels still attached. Bally will issue a credit for the amount originally paid. Bally can only issue a refund to the original form of payment. We will send you an return confirmation email once your refund has been issued. For more details see our Returns Policy.
+ Can I exchange an item bought online?
It is currently not possible to exchange an item through the online store, however you can return the product in store or having your product picked up at home to have the full refund. Please follow the return procedure that can be found in FAQs and see our Returns Policy.
+ Can I return a faulty item?
You have the right to return items with defects or quality issues.
Should you find that your items have any manufacturing defects or quality issues, you should immediately email Bally Client Services at clientservicesUK@bally.ch or call us at 00 800 1851 1851, Monday-Friday from 9am-6pm.
Bally Client Services will provide you with full instructions on how to return your items.
Upon receipt, we will carefully examine your items and if any damages or defects are identified, we will repair or replace them free of charge. If we are unable to repair or replace your item, we will offer you a full refund.

Please note: If your items are not deemed defective or damaged and it is outside the return period, or the items have been damaged due to misuse, you will not be entitled to repairs, replacements, or refunds and Bally will return the items back to you, at your expense and liability.
+ Can I return a shoe care product?
Currently Bally cannot accept returns for shoe care products.

OUR PRODUCTS

+ I need more information on a product
Our aim is to give as much information as possible on the product pages of our items. Should you require any further information, please contact clientservicesUK@bally.ch or call us at 00 800 1851 1851, Monday-Friday from 9am-6pm.
+ Do you have a shoe care guide?
To become an expert in caring for your Bally shoes, please refer to our Shoe Care Guide.
+ How do I take care of my shoes?
To maintain the best condition of your shoes, proper care and attention should be given to the leather depending on its type. To learn more about material care please refer to our Material Care Guide.
+ Which shoe care accessories should I use?
To help you choose the right shoe care accessories for your Bally item, please refer to our Shoe Care Accessories Guide.
+ Do you offer a Made To Order service?
Bally offers a Made to Order Service for specific styles of shoes, belts, small leather good and bags at the boutiques in Lafayette, Nice, Madrid, Davos, Lausanne, Lucerne, Jelmoli, Hamburg, Berlin, Amsterdam, London, Zurich and Paris Capucines. We kindly invite you to contact the store or client services for further details about the service or discover more information on our Made to Order page.
+ Do you offer a repair service?
Should you wish to discuss a repair for your Bally product, please contact clientservicesUK@bally.ch or call us at 00 800 1851 1851, Monday-Friday from 9am-6pm.
+ Do you offer a resoling service?
Bally offers a resoling service for men’s Scribe shoes. Please contact Client Services in order to evaluate condition, assess service feasibility and obtain further information, including a quote for this service. To contact Client Services, please email clientservicesUK@bally.ch. Alternatively, please call 00800 1851 1851, where our advisors are available Monday through Friday, 9am – 6pm.
+ Do you offer refreshing services for handbags?
Bally does not offer refreshing services for handbags or small leather goods. For additional assistance, please contact Client Services via email clientservicesUK@bally.ch or call us at 00800 1851 1851.
+ What is the difference between an adjustable belt and a fixed belt?
Bally has two types of belt constructions – adjustable and fixed. If your belt is fixed, it has been designed with multiple size options to choose from. If your belt is adjustable, it has been designed with a singular length of material. The buckle can be removed and the material can be cut in order to fit you perfectly. Bally offers a belt cutting service in-store. For more information, please contact Client Services.

Returns Policy

Everything you need to know about our returns policy.

Returns Policy

1.1 As a consumer, you may cancel your contract in relation to Products purchased on the Website, without any penalty, by either contacting Client Services on 00800 1851 1851 or by email: clientservicesUK@bally.ch You can submit your return request via email by using this Model withdrawal form. If you use the Model withdrawal form we will e-mail you to confirm we have received your cancellation. You have fourteen (14) days from delivery of the Products to submit your returns request.

1.2 Bally provides a carrier collection service for all returns. Only return shipments using our approved courier will be free of charge and at Bally's cost and liability.

1.3 Should you decide to use a courier other than the Bally approved courier, you will bear all associated costs and liability. Any costs or expenses incurred by you in the return of Products are not refundable. In this case, should your parcel be lost by the carrier you chose, Bally will not be responsible for it nor for releasing any refund.

1.4 You shall return the Products within 7 (seven) working days from the date you receive the return authorisation number from Bally.

1.5 You shall return the Products by packaging the relevant Product(s) securely. You shall return the Product(s) in the same condition in which you received them and they shall be returned in their original packaging; moreover, the Products shall not have been washed or damaged and the relevant identification tag(s) shall still be attached to the Products with the disposable seal. Please note that Bally will review the returned Product(s) via quality control. If the Product(s), are received in perfect condition, new and with all tags and labels attached, Bally will approve the return and reimburse the price originally paid. If the recipient of the Product(s) indicated in the order form is different from the individual who made the payment for such Product(s), the amount paid for returned items shall be refunded to the individual who made the payment.

1.6 If any of the labelling or tags are missing, do not comply with these General terms and Conditions of Sale or Bally has any reason to believe that the Products have been altered, used or are imitation of the Products or were not purchased directly through this Website, Bally will not accept the return and will return the Product(s) back to you.

1.7 Should Bally accept the return, we shall refund the price of the Product(s). Bally will refund to the card/payment method you originally used to pay for the Products once the return will reach our warehouse. Should you decide to use a courier other than the Bally approved courier, we may withhold the reimbursement until we have received the Product(s) back, or until you have supplied evidence of having sent back the Product(s), whichever is the earliest.

1.8 You may also return the Products to stores owned or directly operated by Bally within the same country of delivery. This returns policy does not apply to purchases bought in franchising shops, outlets, retail stores, department stores, duty free shops or any other website.

1.9 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with our contract with you. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in these T&Cs. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Terms and Conditions of Use

Everything you need to know about our terms and conditions of use.

Terms and Conditions of Use

Welcome to our web site (www.bally.co.uk, the "Website"). These General Terms and Conditions of Use (the "Terms") govern the access to and use of the Website. Please read these Terms carefully. By accessing and using the Website as well as by purchasing the products on the Website, you agree to be bound by these Terms. If you do not agree to all or part of these Terms, we invite you not to use our Website. This website is managed and maintained by Bally UK Sales Ltd., with registered office in Salisbury House, London Wall, London, EC2M 5PS - UK, business register number 00310156, tax code and VAT number GB104711513.

For any other legal information, go to the sections: General Terms and Conditions of Sale, Return Policy, Warranty Policy and Privacy Policy of the Website. Bally may amend or simply update all or part of these General Terms and Conditions of Use. Any amendment or update of the General Terms and Conditions of Use shall be posted for our users on the Home Page of the Website as soon as such amendments or updates have been made and shall be binding as soon as you access the Website after they are amended. If you do not agree to all or part of the Website's General Terms and Conditions of Use, please do not use our web site.

The access to and use of the Website, including display of web pages, communication with Bally, downloading product information and making purchases on the web site, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of the Website and its contents. Bally shall not be considered liable for any use of the Website and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to Bally's liability for intentional torts and gross negligence or any other liability to the extent that it cannot be excluded at law.

In particular, you will be liable for communicating information or data which is not correct, is false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.

1. Privacy Policy

We recommend that you read the Privacy Policy which also applies in the event that users access the Website and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes www.bally.eu collects and uses your personal data.

2. Intellectual Property Rights

All content included on this Website, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colours, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, "Content"), is the property of Bally and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of Bally as the case may be.

Bally shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. Bally shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.

Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by Bally shall be carried out by you for lawful purposes only and in compliance with all applicable laws.

3. Links to Other Web Sites

The Website may contain links to other web sites which are in no way connected to the Website or Bally. Bally does not control or monitor such third party web sites or their contents. Bally shall not be held liable for the contents of such sites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those web sites. Please, pay attention when you access these web sites through the links provided on the Website and carefully read their terms and conditions of use and their privacy policies. Our General Terms and Conditions of Use and Privacy Policy do not apply to the web sites of third parties. the Website provides links to other web sites exclusively to help its users in searching and surfing the Internet and to allow links to web sites on the Internet. When Bally provides links to other web sites, Bally does not recommend that to its users access these web sites and it does not provide any guarantees to their web content or to services and products supplied and sold by these web sites to Internet users.

After you submit a Submission (as defined below) on Instagram or Twitter, you will have the chance to have your photographs, video, etc. appear on the dedicated area of the Website. Bally reserves the right, at its sole discretion, to edit any Submission and to choose to include or not include such Submission in the Website. You acknowledge and agree that Bally has no control over, and shall have no liability for any damages resulting from, the use (including, without limitation, re-publication) or misuse by any third party of information voluntarily made public through any part of the Website.

Any ideas, content of any kind (including, without limitation, text, software, photographs, videos, audio visual recordings, graphics, music, and sound), or other information you provide to us by using the #BallySelfeet hashtag in a post on Instagram tagging @Bally_Swiss or using the #ShoeTip in a Tweet on Twitter, tagging @Bally_Swiss (collectively, "Submissions") will be treated as non-proprietary and non-confidential. By transmitting or posting any Submission, you hereby grant us a nonexclusive, royalty-free, worldwide, perpetual, transferable, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute and display any Submission, as well as your name, Instagram, Twitter, profile picture, image, likeness, comments, posts, statements or other information, in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works. You also acknowledge that your Submission may not be returned and we may use your Submission, and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products.

If you make a Submission, you represent and warrant that you own or otherwise control the rights to your Submission and any and all elements thereof; that you have the rights from any and all third parties appearing in such Submission to use such third parties' names, images or likenesses and any other third party-owned elements as necessary in and as part of your Submission; and that your Submission will not infringe or violate the rights of any third parties, including, but not limited to, copyrights, trademarks, rights of publicity/privacy, patent, trade secret or confidentiality obligations. You further represent and warrant that such Submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any Submission. You agree to indemnify us, Instagram, Twitter Inc., and any of our or their respective parents, affiliates, licensees, licensors, and each of their respective officers, directors, employees, successors, agents and assigns, for all claims arising from or in connection with (a) the use of any Submission, including, without limitation, all claims arising out of or based upon copyright or trademark infringement, misappropriation, invasion of privacy, defamation, right of publicity and/or any blurring, alteration, editing, morphing, distortion, illusionary effect, faulty reproduction, fictionalization or use in any composite form of your or any other person's or entity's name, Instagram, Twitter, profile picture, image, likeness, comments, posts, statements or other information and/or the Submission; or (b) any breach or alleged breach by you of any of these Terms or applicable laws. You acknowledge that Bally is not responsible for, and has no liability for, any use of all or any part of a Submission by any third party.

When you make a Submission using the #BallySelfeet in a post on Instagram or the #ShoeTip in a Tweet on Twitter, you acknowledge and agree that those Submissions will be non-proprietary and non-confidential, may be made available to the general public, and may be used by Bally without restriction. You represent and warrant that your provision of Submissions complies with all applicable laws, rules and regulations, Instagram's Terms of Use, Twitter's Terms of Service and any third party agreements to which you are subject. You further irrevocably waive any "moral rights" or other rights with respect to attribution of authorship or integrity of materials regarding any Submission.

4. Links to the Website and Affiliate Partners

Please, contact Bally at the following e-mail address: eCommerce@bally.ch if you are interested in linking the Home page of the Website and other web pages which can be publicly accessible or if you wish to join our Affiliate Programme

5. Disclaimers on Content

Bally has adopted measures to ensure that the content of the Website is accurate and does not contain any incorrect or out-of-date information. However, Bally cannot be held liable for the accuracy and completeness of the content, except for its liability for tort, gross negligence, fraud or fraudulent misrepresentation, death or personal injury caused by its negligence and any other liability to the extent that it cannot be excluded at law.

Moreover, Bally cannot guarantee that the Website will operate continuously, without any interruptions and errors due to the connection to the Internet.

6. Governing Law

These General Terms and Conditions of Use are governed by UK law.

Terms and Conditions of Sale

Everything you need to know about our terms and conditions of sale.

Terms and Conditions of Sale

These General Terms and Conditions of Sale ("T&Cs") govern the offer and sale (together with the documents referred to below including the Privacy Policy and General Terms and Conditions of Use) of products marked with the "Bally" trademark ("Products") on the website www.bally.co.uk (the "Website").

Please read these T&Cs carefully before ordering any Products on the Website. By ordering any of our Products on the Website, you agree to be bound by these T&Cs.

The Products purchased on the Website are sold by Bally UK Sales Ltd., with registered office in Salisbury House, London Wall, London, EC2M 5PS - UK, business register number 00310156, tax code and VAT number GB104711513 ("Bally" or "we" or "us").

For any other legal information, please go to the following sections of the Website: Privacy Policy, Returns Policy and the Warranty Policy.

1. OUR BUSINESS POLICY

1.1 Bally offers the Products for sale on its Website, including its e-commerce business services exclusively to its end users i.e. any natural person who is acting for purposes which are outside his/her trade, business or profession (a "consumer"). If you are not a consumer, please do not buy any Product(s) on the Website. We reserve the right not to process orders received from users who are not consumers and any other order which does not comply with our business policy.

1.2 Bally only offers its Products to consumers over the age of 18. If you are under 18 you are strictly prohibited from ordering Products from the Website. Bally reserves the right to cancel any orders from consumers we believe to be under the age of 18.

1.3 We do not sell second-hand Products, flawed Products or Products of lower quality than the corresponding market standards. The main characteristics of Products are shown on the Website and on each Product page. The Products offered for sale on the Website may not exactly correspond to the real Products in terms of image, dimensions and colours depending on your Internet browser or monitor quality.

1.4 Products ordered on this Website may only be shipped to the United Kingdom (the "Country"). Please see Section 4 in these T&Cs for more information.

1.5 These T&Cs (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to Products on the Website between the users of the Website and Bally.

2. HOW TO PROCESS AN ORDER

2.1 To place an order you should select the Products you desire to purchase on the Website, select a size, add the items to your shopping bag by clicking on "Add to Shopping Bag". Once you are ready to checkout, click on the shopping bag icon at the top right of the screen which will display all of the Products you have selected to purchase. It is your responsibility to check the items in your shopping bag are the correct style, colour and size before proceeding. Once you are ready to proceed with your order, click on "Secure Checkout" where you will be able to add gifting options and will be asked to select your preferred payment method and delivery option as well as enter personally identifiable information and after having read and accepted these T&Cs, click on the relevant acceptance button. You will be requested to log into your personal account (if you are already registered) or continue through guest check out.

2.2 All orders are subject to acceptance and availability. Please be aware that Products in your Shopping Bag are not reserved and can therefore be purchased by other users until you complete the whole checkout process.

2.3 Your order is an offer to Bally to buy the Product(s) contained within your order and is binding for a period of 15 (fifteen days). An order shall be deemed to have been submitted to Bally when you receive an order receipt email (automatically generated) confirming the content of your order which has been received and is being assessed.

2.4 This order receipt email is a mere acknowledgement that we have received your order, but it does not confirm our acceptance of your offer to buy the Products.

2.5 Your offer shall be deemed as accepted and the relevant contract of sale is effective from the moment Bally dispatches the Product and you receive a confirmation email containing information about the acceptance of your offer, the dispatch time, essential characteristics of the purchased Products, a detailed breakdown of the price paid for each Product and delivery costs and details ("Order Status Update").

2.6 If your order is dispatched in more than one package, you may receive separate email for each package and by means of each separate order we conclude a separate contract of sale for the Product(s) specified in these emails.

2.7 You may access your order form by clicking on the section called "My Account", in "Check Your Order Status".

2.8 Bally reserves the right not to accept your order at its own discretion. In such case, Bally will inform you by email of the cancellation of the order.

2.9 By submitting an order form, you unconditionally accept and undertake to comply with these T&Cs as well as further conditions contained on the Website (including the Privacy Policy , Return Policy and the Warranty Policy).

2.10 We strongly invite you to print a copy of these T&Cs, the order summary using the print option and save a copy thereof for your own personal use.

3.PRICES AND PAYMENTS

3.1 All prices indicated on each Product page are inclusive of applicable taxes. Prices are subject to change. However, such changes will not impact the price, or the description of the Products which you have already submitted an order for.

3.2 Although we have taken all reasonable care that prices contained in the Website are accurate at the time of publication, a small number of Products in our Website may be mispriced. Prices are confirmed when you will receive your order receipt email outlining the different charges (including delivery).

3.3 You may pay for your order using the payment methods available on the Website such as payments with credit/debit cards and PayPal.

3.4 We take reasonable care to make our Website secure. All credit/debit card transactions on our Website are processed using Cybersource, a secure online payment gateway that encrypts your card details in a secure host environment. We will securely store your credit/debit card details on the Demandware platform. These details will be fully encrypted and only used to process card transactions which you have initiated or to issue refund in case of return or unavailability of the Products or for reporting cases of fraud to the police.
Bally ensure the security of payments by means of a 3D Secure system for Visa©, Mastercard© and American Express© credit cards that are equipped with this system. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction. Each bank has its own authentication. For any question regarding your 3D Secure code, please contact your bank directly. In case of doubt, you can place your order by phone with our Customer Service by calling 800 1851 1851.

3.5 Should your payment fail to process the order online, please ensure that all your details submitted are correct and retry the transaction. Should the problem persist, please contact your card issuer directly as Bally will be unable to assist you with these types of payment failures.

3.6 Payment will be "reserved" or "frozen" by your card issuer when you attempt to/make a purchase on the Website. The price for the purchase of Products and the corresponding costs for shipping and delivery, as indicated in the order receipt email, will be charged to your chosen payment method only when the purchased Products are actually shipped.

3.7 To ensure that your credit or debit card is not being used without your consent Bally will validate your name, address details and other personal information supplied by you in placing the order through facilities offered by Cybersource Corporation.

3.8 Bally reserves the right to implement any additional and/or other payment security system from time to time.

3.9 Refunds, for whatever cause due, of any payment received by you will take place using the same method of payment you chose during the check-out procedure and cannot be amended after your order has been placed. Bally will not be responsible for any delays beyond its control including delays caused by the method of payment/refund or those incurred by the card issuer.

4. SHIPPING AND DELIVERY

4.1 For specific shipping and delivery details, the information provided in the below section forms an integral part of the Ts&Cs and is hereby incorporated by reference.

4.2 Delivery from this Website is restricted to the Country only.

4.3 Bally are unable to deliver to addresses such as P.O boxes or BFPO. Any orders with these delivery details will be automatically cancelled.

4.4 The Order Status will contain information on the carrier and the associated tracking number(s).

4.5 Currently, the Bally carriers are only able to deliver Monday to Friday (excluding public holidays), during working hours in the Country.

4.6 We will make every effort to deliver the Products by the estimated delivery date indicated in your order form and during your checkout. However, such delivery date is not binding and Bally will not be liable for any delay in delivery.

4.7 In the event that we are unable to deliver the Products to you within 30 days from the conclusion of the contract, you are entitled to terminate the contract and to request the full reimbursement of your order.

4.8 All shipments will require a legible signature of the customer upon delivery.

4.9 Upon delivery, it is your responsibility to ensure that the parcel being signed for is without damage, visible alteration or wet. Any such defects should be reported on the delivery note (when you sign for the delivery).

4.10 Upon full and correct payment, delivery, and signature of the parcel, the Products will become your property and you will become fully responsible for the Products.

4.11 If you order Products from our Website for delivery to one of the international delivery destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

5. RIGHT OF WITHDRAWAL/RETURNS POLICY

5.1 As a consumer, you may cancel your contract in relation to Products purchased on the Website, without any penalty, by either contacting Client Service on 00800 1851 1851, Email: clientservicesUK@bally.ch or you can submit your return request via email by using the Model withdrawal form. You have fourteen (14) days from delivery of the Products to submit your returns request.

5.2 More details of your right of withdrawal, terms and conditions and explanations of how to exercise it are provided in the Confirmation and in the Returns Policy.

6. WARRANTY

6.1 Bally warrants to the consumer that the Products that we delivery from this Website comply with the specifications and are free of material defects and workmanship errors for a period of twenty-four (24) months from the date of delivery.

6.2 Details of the statutory warranty on consumer goods, terms and conditions and explanations of how to exercise the relevant rights and returning the defective Products are provided in the Warranty Policy.

7. CLIENT SERVICE

7.1 Client Services will be able to assist customers with requests for information, assistance on orders, shipping, refunds and returning Products purchased on the Website. Client Services can be contacted on 00800 1851 1851 or via email at clientservicesUK@bally.ch. Client Services operating times are: Monday to Friday, 9am to 5pm.

8. LIMITATION OF LIABILITY

8.1 The Products displayed on the Website may not exactly correspond to the real items in terms of image, dimensions and colour depending on your Internet browser and/or your monitor quality.

8.2 We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

(e) defective products under the Consumer Protection Act 1987.

8.3 Except for cases of gross negligence and fraud, in no event will Bally and/or its affiliate be liable to the buyer for lost profit or any damages of any nature arising out or related to these T&CS and/or in connection with third party claims raised against the purchaser of the Product.

8.3 If we fail to comply with these T&Cs, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

8.4 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

8.5 Although we have taken all reasonable care that the information contained within the Website is accurate at the time of publication, no representation or promise (including liability towards third parties), expressed or implied, is made as to its accuracy or completeness or fitness for any purpose by us or our group companies.

8.5 The total amount of Bally's liability in respect of the purchase of Products under these T&Cs is limited to the amount paid by the buyer for the purchase of the Products.

8.6 Liability based on statutory provisions protecting consumers shall remain unaffected.

9. PRIVACY

9.1 You will find information on how we process your personal data and on the security systems of the Website by clicking on Privacy Policy. We recommend that you read this carefully.

10. ASSIGNMENT

10.1 Bally may sub-contract the performance of all or any of its obligations under these T&Cs at any time without the consent and may transfer these T&CS (including a transfer resulting from a merger, demerger, division, transfer of a business unit or part of a business unit or the entire business) and/or the purchase contract entered into by and between Bally and the buyer, completely or partially, to third parties (including affiliates of Bally), without your consent , but this will not affect your rights or our obligations under these T&Cs.

10.2 The Customer must not assign or subcontract any right or obligation under these T&Cs without the prior written consent of Bally.

11. FORCE MAJEURE

11.1 In the event of strikes, difficulties or other events due to general or local extraordinary conditions, which would influence the delivery of the Products, Bally shall be authorised to postpone deliveries or to cancel them.

11.2 We will not be liable for any failure, any suspension or any termination of access to the Website arising out of any event beyond our reasonable control.

12. OUR CONTACT DETAILS

12.1 Our contact details are:

Bally UK Sales Ltd., Salisbury House, London Wall, London, EC2M 5PS - UK

VAT registration number: GB104711513

Email: clientservicesUK@bally.ch

13. ENTIRE AGREEMENT, AMENDMENTS AND UPDATES

13.1 These T&Cs supersede and replace all prior general conditions of sale of the Website.

13.2 These T&Cs and all the other policies of the Website may be amended from time to time due to new laws and regulations or other reasons. The new T&Cs and policies shall be effective as of the date of publication on the Website in relation to new orders placed after their publications.

14. SEVERANCE

14.1 If any provision of these T&Cs shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these T&Cs which shall remain in full force and effect.

15. GOVERNING LAW AND JURISDICTION

15.1 These T&Cs and the other policies of the Website shall be governed by and interpreted in accordance with the laws of Switzerland. Disputes arising in connection with these terms shall be subject to the non-exclusive jurisdiction of the court of Lugano, without affecting the consumer's right to start a claim before the courts of the place of residence .

These General Terms and Conditions of Sale are subject to updates and amendments from time to time. The version published on the Website is the version currently in force. The purchase of the Products is subject to the General Terms and Conditions of Sale which are placed on the Website at the date of your submission of the order form.

The effective date of these General Terms and Conditions of sale is 1st July 2014.

Privacy Policy

Everything you need to know about our privacy policy.

Privacy Policy

1. Scope and Consent

1.1 This privacy policy ("Privacy Policy") is applicable to the website www.bally.co.uk (the "Website") and refers to the processing of personal data during both the Website navigation by users who only consult the Website and the interaction with the services and features offered through the Website (including the online store) by users who freely provide their information by filling in specific forms and/or via email in order to access reserved sections within the Website or receive newsletter and/or commercial and promotional information.If the user is purchasing as a guest customer we will not process his data for profiling purposes.

1.2 The Privacy Policy specifies the identity of the data controller that controls and manages the personal data collected and processed through the Website, and indicates which personal information is to be collected, the purposes and ways of processing and communicating to third parties the user's personal data, the security measures adopted in order to protect said data and the ways in which the user may check the data processing regarding his/her person and exercise his/her rights.

1.3 By using the Website the user consents to our collection, use, disclosure, retention, storage and transfer of his/her personal information as described in this Privacy Policy, in the General Terms and Conditions of Sale and General Terms and Conditions of Use. We may amend this Privacy Policy and the new terms shall be effective as of the date of publication on the Website.

1.4 This information is provided solely for the Website and does not extend to other websites which the user may be able to consult via a link and/or activities offered by third parties.

2. the Data Controllers

2.1 The data controller of the Website is Bally Schuhfabriken AG, with registered office in Via Industria 1, 6987 - Caslano (Switzerland) (" Bally", "we", or "us").

2.2 As indicated in the General Terms and Conditions of Sale, the online store of the Website is managed by the company Bally UK Sales Ltd., with registered office in Salisbury House, London Wall, London, EC2M 5PS, UK. Bally UK Sales Ltd. Bally deals with managing sales and transactions carried out through the Website, such as processing orders, sale and delivery of products, processing returns and warranties and other activities necessary for the sale of products through the Website. For the managing and the implementation of activities required for the sale of products through the Website, Bally UK Sales Ltd. processes users data (including name and surname, address and user credit card details) acting as data processor.

3. Collection of Personal Information

3.1 User can browse our Website without telling us who he/she is or revealing any personal information about himself/herself. If user chooses to provide us with personal information in order to use our services and features offered through the Website, he/she will no longer be anonymous to us.

3.2 We collect the following types of personal information (collectively "Data") in order to provide you with the use of and access to our Website and/or the relevant e-commerce services and to help us to personalize and to improve your experience on the Website:

(a) Information we collect automatically: the computer systems and processing programs required to run the Website log, during their normal operation, certain data whose acquisition is automatic and inevitable (whenever Internet protocols are used) and which, by their nature, may allow the identification of the users if they are processed and associated with other data held by third parties, including, but not limited to, device ID or unique identifier, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the Website, referral URL, IP address, and standard web log information, and anonymous information collected through our use of cookies and web beacons (collectively, " Surfing Data"). Bally collects Surfing Data exclusively for statistical purposes and in anonymous form in relation to the access of the Website and for purposes of monitoring the correct functioning of the Website and of enhancing the Website functioning and content.

(b) data provided voluntarily by users: personal information provided voluntarily by users via email, user interaction with the Website's features, requests for services offered by the Website, completion of specific forms to access reserved sections of the Website and to be provided with e-commerce service offered through the Website, including name, gender, email address, phone number, physical contact information, (depending on the service used) sometimes financial information, such as credit card and/or or bank account numbers, postage, billing and other information user provides to purchase products through the Website, as well as additional personal information we may ask you for to provide our services.

4. Cookies and Automatic data collection tools

4.1 The Website uses automatic systems of data collection such as cookies. A cookie is a device transmitted to the hard disk of an Internet user: it does not contain intelligible information but it allows linking between an Internet user and his/her personal data (such as, by way of example, user's IP address and other information about user's experience on the Website and his/her preferences expressed while choosing services and purchasing products offered by the Website) provided by the user on the Website. Cookies are disseminated by servers and no one may gain access to information contained therein. These information and data are gathered directly and automatically by the Website and are processed in a collective and anonymous way.

4.2 The acceptance of automatic data collection procedure and the use of cookies are necessary for using the Website and its services. In case a user starts the procedure of blocking cookies Bally cannot ensure that all web pages of the Website will be displayed or that certain services will be supplied. You can review our Cookie Policy for more information.

5. Data submission

5.1 The submission of Data by the user is necessary to subscribe to the Website and to access the services and features offered by the Website and in the reserved areas, including the online store and the relevant e-commerce services. Failure to provide Data will prevent the user from accessing and using said services and features.

5.2 The submission of Data for marketing purposes is always voluntary and optional. Any non-submission of Data for such activities will have no consequence on the user's ability to use the services and features offered by the Website.

6. Processing methods and purposes

6.1 Data shall be processed manually or with the aid of electronic tools for the following purposes:

(a) operations management of Website navigation and relevant access data;

(b) data security and Website security management;

(c) to provide e-commerce services offered through the Website;

(d) to provide other services requested by users as described when we collect the information;

(e) to prevent, detect, and investigate fraud, security breaches, potentially prohibited or illegal activities, and to enforce our General Terms and Conditions of Sale and General Terms and Conditions of Use;

(f) for market research and statistical processing;

(g) to contact users for other purposes authorized by the applicable law.

6.2 Furthermore, with the user's consent that is free and optional, Bally may also process Data for purposes of defining individual or group profiles (user profiling) and for marketing purposes, notably to send to user, also through newsletters, emails or text messages, information and updates on Bally products or initiatives, offers, exclusive sales, promotional campaigns and on the events, shows and similar events organized by Bally or in which Bally takes part, including invitations to such events. The user always has the right to object to the processing of his/her Data for marketing purposes and/or the delivery of promotional information through email.

6.3 We do not sell users' Data to third parties for their marketing purposes without users' explicit consent. We may combine users' Data with information we collect from other sources and use it to improve and personalize our advertising and marketing to users.

7. Storing and Protecting Data

7.1 Data collected will be stored and processed via an electronic system located in Bally and elsewhere in the world.
We retain your personal data for 7 years from the subscription date for the purposes specified in the paragraph 6. However, in some circumstances, we may retain personal data for longer periods of time, for instance where we are required to do so in accordance with legal, tax and accounting requirements. After this period, your data will be permanently erased or otherwise rendered anonymous in an irreversible way.

7.2 We protect users' Data using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centres, and information access authorization controls.

7.3 We take steps to ensure that the users' Data we collect is accurate and up to date, and we provide users with the opportunity to update their information as specified in this Privacy Policy.

8. Data Communication and Disclosure

8.1 Data will be accessible within Bally organization by the internal and external personnel.

8.2 We may also share users' Data with:

(a) any other company within the Bally Group located in countries inside and/or outside of the European Economic Area ("EEA"). All security and privacy measures have been put in place at Group level in order to ensure an adequate level of data protection irrespective of the geographical location of each Bally Group company that is the receipt of the above mentioned Data. Members of Bally Group may use users' Data to send marketing communications only if users have consented to their services and will use users' Data in compliance with their respective privacy policies and applicable law;

(b) professionals, independent consultants, credit bureaus, banks and financial institutions, third party companies to which Bally may revert in relation to performance of technical and organizational services as well as service providers under contract who help with our business operations (such as, but not limited to, Website operations, payment services, shipments, fraud investigations, bill collection, affiliate and rewards programs);

(c) other third parties to whom users explicitly ask us to send their information (or about whom users are otherwise explicitly notified and consent to when using a specific service);

(d) law enforcement or regulatory agencies, or authorized third-parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity through the Website that may expose us and/or the user to legal liability;

(e) other business entities, should we plan to merge with or be acquired by that business entity. Should such a combination occur, we will require that the new combined entity follow this Privacy Policy with respect to users' Data.

8.3 The aforementioned subjects that receive user's Data will process them as data controllers or co-data controllers, data processors and/or persons in charge of processing Data as the case may be, for the same purposes above specified and according to applicable data law protection. The list of data processors and the subjects to which Data may be communicated will remain at user disposal upon request at Bally.

8.4 If users' Data will be used or disclosed for any purposes not set out in this notice, they shall receive prior notification. Data will be transferred to extra EEA companies of Bally Group with the user's consent which is optional.

9. Data Subject's Rights

9.1 User is entitled to obtain, at any time, a copy of their information and to have any inaccuracies corrected. Where appropriate, the user may have their personal information erased, rectified, amended or completed. Please write to us at Bally Schuhfabriken AG, via Industria 1, Caslano, Switzerland or send an email to privacy@bally.ch.

9.2 User may revoke, at any time, consent to the delivery of commercial and promotional material via email by clicking the "unsubscribe" link in every commercial communication sent by Bally and/or other companies of Bally Group.

Cookie Policy

Everything you need to know about our cookie policy.

Cookie Policy

 

Our website uses cookies to improve your online experience. By means of this cookie policy, Bally, in its quality as controller, wishes to inform you about which cookies are used and how to manage them.

It is possible that information collected through a cookie or obtained otherwise, contains personal data. If this is the case, Bally’s Privacy Policy is applicable on the processing of these data. The Privacy Policy can be read here.

When the installation of cookies is based on consent (as indicated below), this consent can be freely revoked at any time by following the instructions contained in this document.

You may find more information about the use of cookies on websites at www.allaboutcookies.org.

  1. What is a cookie?
  2. Cookies are small text files that are sent to the user’s terminal equipment (usually to the user’s browser) by visited websites; they are stored in the user´s terminal equipment to be then re-transmitted to the websites on the user´s subsequent visits to those websites.

    We mostly use them to offer you a proper or enhanced browsing experience and collect statistics to optimize site functionality. Any additional information, including that allowing us to deliver marketing based on your interests, shall only be stored upon your prior consent.

  3. Different types of cookies
  4. Cookies can be installed directly by us, with our website domain (“Bally’s cookies”) or by third-party providers (“third-party cookies”).

    Some cookies can be persistently stored in the user’s device until their expiration or deletion by the user and other can be automatically eliminated any time the website browsing session ends or when the browser is closed (“session cookies”).

    Depending on their purpose, cookies may be distinguished into two major groups: “technical” cookies and “profiling” cookies, as better illustrated below:

    A. Technical cookies

    Technical cookies are those used exclusively with a view to carrying out the transmission of a communication on a digital/electronic network, or insofar as this is strictly necessary to the electronic service provider that has been explicitly requested by the user to provide the said service. These cookies can be divided into:

    • browsing cookies, which guarantee a regular browsing experience on a website (e.g. allowing the access to restricted areas); disabling these cookies may impair the user’s browsing experience and prevent some web page to be displayed properly;
    • analytics cookies, which anonymously analyse the use of a website (e.g. the number of visitors of clicks for each webpage) for statistical survey and optimization purposes; disabling these cookies will not impair the user’s browsing experience;
    • functional cookies, which enable additional functionalities such as saving the user’s preferences and settings, such as language, so as to enhance the quality of service; disabling these cookies will not impair the user’s browsing experience, but will prevent the user to benefit of the functionalities offered by these types of cookies.
    B. Profiling cookies

    Profiling cookies are aimed at creating user profiles. They are used to send ads messages in line with the preferences shown by the user during navigation. A website can operate without them without impairing in any way the user’s browsing experience.

    These cookies require the users’ informed consent to be installed.

  5. Types of cookies we may use
  6. Below you may find a list of the cookies that are most commonly used by Bally, along with an explanation of how they are each used.

    Bally’s cookies

    Cookie name

    Duration (days)

    Type

    Purpose

    Status

    __cq_seg

    30

    Tracking Cookies (advertising)

    ID


    ON

    _dc_gtm_UA-50986242-10

    session

    Tracking Cookies (advertising)

    Tracking cookies used for data collection


    ON

    _dc_gtm_UA-50986242-2

    session

    Tracking Cookies (advertising)

    Tracking cookies used for data collection


    ON

    __cfduid

    365

    technical cookies

    GetClicky - Web Statistics Tool


    ON

    _uetsid

    session

    technical cookies

    Session cookie


    OFF

    dw

    session

    technical cookies

    Session cookie


    ON

    dw_cookies_accepted

    session

    technical cookies

    Cookie privacy functionality


    ON

    dwresolutiondefined

    session

    technical cookies

    HTTP cookie


    ON

    dwsecuretoken_8ddf8f49e3d01ec3f8add66f5027eccd

    session

    technical cookies

    http session


    ON

    dwsid

    session

    technical cookies

    Session cookie


    ON

    firstVisit

    365

    technical cookies

    First-time site visitor functionality


    ON

    firstVisitHeader

    365

    technical cookies

    First-time site visitor functionality


    ON

    sid

    session

    technical cookies

    Session cookie


    ON

    __cq_bc

    30

    analytics cookies

    Analytics cookie


    ON

    __cq_uuid

    395

    analytics cookies

    This cookie stores a random unique user identifier.


    ON

    _ga

    730

    analytics cookies

    Storage of the ID anonymous visitor to the site for retargeting


    ON

    _gat_globalTracker

    session

    analytics cookies

    Analytics cookies used for data collection


    OFF

    _gat_siteTracker

    session

    analytics cookies

    Analytics cookies used for data collection


    OFF

    _gat_UA-50986242-10

    session

    analytics cookies

    Analytics cookies used for data collection


    OFF

    _gat_UA-50986242-2

    session

    analytics cookies

    Analytics cookies used for data collection


    OFF

    _gid

    1

    analytics cookies

    Analytics cookies used for data collection


    ON

    cqcid

    session

    analytics cookies

    Contains a hashed ID for an anonymous use


    ON

    cquid

    session

    analytics cookies

    Contains a hashed ID for a known, logged-in user


    OFF

    dwac_bdlPsiaai8xDcaaadjvM2CLQzb

    session

    analytics cookies

    Analytics cookies used for data collection


    ON

    dwanonymous_8ddf8f49e3d01ec3f8add66f5027eccd

    180

    analytics cookies

    Anonymous customer tracking


    ON

    _qPageNum_bally_uk

    session

    analytics cookies

    Qubit analytics software


    ON

    _qsst

    session

    analytics cookies

    Qubit analytics software


    ON

    _qst

    365

    analytics cookies

    Qubit analytics software


    ON

    _qubitTracker

    365

    analytics cookies

    Qubit analytics software


    ON

    _qubitTracker_s

    session

    analytics cookies

    Qubit analytics software


    ON

    qb_permanent

    365

    analytics cookies

    Qubit analytics software


    ON

    qb_persist_test

    1

    analytics cookies

    Qubit analytics software


    OFF

    qb_session

    session

    analytics cookies

    Qubit analytics software


    ON

    rr_rcs

    730

    analytics cookies

    Used by RichRelevance to collect anonymous data of the user's navigation


    OFF

    stc113407

    365

    analytics cookies

    Rakuten - stores session information in order to track affiliate purchases


    ON

    weird_get_top_level_domain

    session

    HTTP Cookie

    Determines the preferred language and country-setting of the visitor


    OFF

    __cq_dnt

    session

    analytics cookies

    Analytics cookie to track anonymous or logged in users to measure and improve performance, and support personalisation of site content


    ON

    __cqact

    session

    technical cookies

    Contains activities that are queued up and sent from the browser, and is deleted immediately upon sending


    OFF

    _qsst_s

    session

    analytics cookies

    Qubit analytics software


    ON

    _qst_s

    365

    analytics cookies

    Qubit analytics software


    ON

    cookietest

    session

    technical cookies

    To check if browser blocks/allows cookies


    OFF

    dw_dnt

    session

    technical cookies

    Session cookie


    ON

    x_qtag_1133968

    365

    Advertising

    Advertising Cookies are used for marketing purposes


    ON

    __lc.visitor_id.8978590

    1000

    technical cookies

    LiveChat cookies


    ON

    _fbp

    90

    HTTP Cookie

    Used by Facebook to deliver a series of advertisement products


    ON

    _gcl_au

    90

    HTTP Cookie

    Used by Google AdSense for experimenting with advertisement efficiency across websites using their services


    ON

    lc_sso8978590

    1000

    technical cookies

    LiveChat cookies


    ON

    lc_window_state

    session

    technical cookies

    LiveChat cookies


    ON

    shippingCountry

    365

    technical cookies

    To store users shipping country


    ON

    rmStore

    30

    analytics cookies

    Rakuten - stores session information in order to track affiliate purchases


    ON

    sr_browser_id

    10950

    analytics cookies

    ShopRunner cookies


    ON

    sr_pik_session_id

    1

    analytics cookies

    ShopRunner cookies


    ON

    dwgeoip

    365

    analytics cookies

    Converts user IP into geographic location record


    ON

    dwapupreq

    1

    session

    technical cookies


    ON

    DISABLE ALL BALLY COOKIES

    * it remains understood that, while we consider the consent given to profiling cookies as expired after each 12-month period after, we may keep a record of the consents given with the purpose of proving compliance with the applicable law for 10 years after the expiry of the last applicable 12-month period.

    Bally also uses third-party cookies from other providers as listed and described below.

    The installation of profiling, retargeting, analytic and social media cookies belonging to third parties, as well as any other activity relating to such cookies, including collection and processing of information, shall be the responsibility of such third parties.

    Cookie name

    Duration (days)

    Type

    Purpose

    Provider

    demdex

    180

    Tracking Cookies (analytics)

    Storage of the ID anonymous visitor to web site cross domain

    www.demdex.net

    dpm

    180

    Tracking Cookies (analytics)

    ID

    www.dpm.demdex.net

    NID

    183

    Tracking Cookies (analytics)

    The NID cookie contains a unique ID Google uses to remember your preferences

    www.google.com

    user_id

    365

    Tracking Cookies (advertising)

    HTTP Cookie

    api.periscope.tv

    MUIDB

    390

    Tracking Cookies (advertising)

    ID

    bat.bing.com

    uid

    60

    Tracking Cookies (advertising)

    ID

    www.adform.net

    c

    365

    Tracking Cookies (advertising)

    ID

    www.bidswitch.net

    tuuid

    365

    Tracking Cookies (advertising)

    ID

    www.bidswitch.net

    tuuid_lu

    365

    Tracking Cookies (advertising)

    ID

    www.bidswitch.net

    MUID

    390

    Tracking Cookies (advertising)

    ID

    www.bing.com

    bkdc

    180

    Tracking Cookies (advertising)

    HTTP Cookies

    www.bluekai.com

    bku

    180

    Tracking Cookies (advertising)

    ID

    www.bluekai.com

    IDE

    730

    Tracking Cookies (advertising)

    ID

    www.doubleclick.net

    test_cookie

    session

    Tracking Cookies (advertising)

    ID

    www.doubleclick.net

    fr

    90

    Tracking Cookies (advertising)

    Encrypted Facebook ID and Browser ID

    www.facebook.com

    sb

    730

    Tracking Cookies (advertising)

    Facebook cookies

    www.facebook.com

    wd

    7

    Tracking Cookies (advertising)

    Facebook cookies

    www.facebook.com

    uuid

    393

    Tracking Cookies (advertising)

    ID

    www.mathtag.com

    uuidc

    393

    Tracking Cookies (advertising)

    ID

    www.mathtag.com

    HRL8

    28

    Tracking Cookies (advertising)

    Tracking cookies used for data collection

    www.mathtag.com

    mt_misc

    30

    Tracking Cookies (advertising)

    Tracking cookies used for data collection

    www.mathtag.com

    mt_mop

    30

    Tracking Cookies (advertising)

    Tracking cookies used for data collection

    www.mathtag.com

    _pinterest_sess

    390

    Tracking Cookies (advertising)

    Pinterest cookies

    www.pinterest.com

    _twitter_sess

    session

    Tracking Cookies (advertising)

    Twitter cookies

    www.twitter.com

    cid

    60

    3rd party cookies

    Adform Cookie

    a2.adform.net

    ca

    365

    3rd party cookies

    Rich Relevance recommender cookies

    recs.richrelevance.com

    cv

    365

    3rd party cookies

    Rich Relevance recommender cookies

    recs.richrelevance.com

    m

    session

    3rd party cookies

    Rich Relevance recommender cookies

    recs.richrelevance.com

    n

    365

    3rd party cookies

    Rich Relevance recommender cookies

    recs.richrelevance.com

    psthc

    365

    3rd party cookies

    Rich Relevance recommender cookies

    recs.richrelevance.com

    pv

    365

    3rd party cookies

    Rich Relevance recommender cookies

    recs.richrelevance.com

    s

    session

    3rd party cookies

    Rich Relevance recommender cookies

    recs.richrelevance.com

    sthc

    session

    3rd party cookies

    Rich Relevance recommender cookies

    recs.richrelevance.com

    uc

    365

    3rd party cookies

    Rich Relevance recommender cookies

    recs.richrelevance.com

    bs_mop_u3s

    30

    3rd party cookies

    Medimath’s cookie

    u3s.mathtag.com

    sc_f

    1825

    3rd party cookies

    Paypal cookies

    www.c.paypal.com

    _cc_aud

    270

    3rd party cookies

    Lotame tracking cookie

    www.crwdcntrl.net

    _cc_cc

    session

    3rd party cookies

    Lotame tracking cookie

    www.crwdcntrl.net

    _cc_dc

    270

    3rd party cookies

    Lotame tracking cookie

    www.crwdcntrl.net

    _cc_id

    270

    3rd party cookies

    Lotame tracking cookie

    www.crwdcntrl.net

    _#pid

    90

    3rd party cookies

    Rakuten marketing cookie

    www.dc-storm.com

    mcd

    session

    3rd party cookies

    Instagram cookies

    www.instagram.com

    mid

    7300

    3rd party cookies

    Instagram cookies

    www.instagram.com

    csrftoken

    394

    3rd party cookies

    Instagram cookies

    www.instagram.com

    rur

    session

    3rd party cookies

    Instagram cookies

    www.instagram.com

    urlgen

    session

    3rd party cookies

    Instagram cookies

    www.instagram.com

    JSESSIONID

    session

    3rd party cookies

    Linkedin cookies

    www.linkedin.com

    bscookie

    731

    3rd party cookies

    Linkedin cookies

    www.linkedin.com

    lang

    session

    3rd party cookies

    Linkedin cookies

    www.linkedin.com

    leo_auth_token

    session

    3rd party cookies

    Linkedin cookies

    www.linkedin.com

    _gat

    session

    3rd party cookies

    Linkedin cookies

    www.linkedin.com

    bcookie

    731

    3rd party cookies

    Linkedin cookies

    www.linkedin.com

    lidc

    1

    3rd party cookies

    Linkedin cookies

    www.linkedin.com

    visit

    730

    3rd party cookies

    Linkedin cookies

    www.linkedin.com

    _bsw

    session

    3rd party cookies

    Mediabong’s cookie

    www.mediabong.com

    _mb

    session

    3rd party cookies

    Mediabong’s cookie

    www.mediabong.com

    akavpau_ppsd

    session

    3rd party cookies

    Paypal cookies

    www.paypal.com

    enforce_policy

    365

    3rd party cookies

    Paypal cookies

    www.paypal.com

    KHcl0EuY7AKSMgfvHl7J5E7hPtK

    7300

    3rd party cookies

    Paypal cookies

    www.paypal.com

    ts

    1096

    3rd party cookies

    Paypal cookies

    www.paypal.com

    tsrce

    1

    3rd party cookies

    Paypal cookies

    www.paypal.com

    x-csrf-jwt

    7

    3rd party cookies

    Paypal cookies

    www.paypal.com

    x-pp-s

    session

    3rd party cookies

    Paypal cookies

    www.paypal.com

    X-PP-SILOVER

    session

    3rd party cookies

    Paypal cookies

    www.paypal.com

    44907

    90

    3rd party cookies

    Paypal cookies

    www.paypal.com

    47364

    session

    3rd party cookies

    Paypal cookies

    www.paypal.com

    _cookiecheck

    session

    3rd party cookies

    Paypal cookies

    www.paypal.com

    AKDC

    session

    3rd party cookies

    Paypal cookies

    www.paypal.com

    nsid

    session

    3rd party cookies

    Paypal cookies

    www.paypal.com

    tcs

    session

    3rd party cookies

    Paypal cookies

    www.paypal.com

    PYPF

    28

    3rd party cookies

    Paypal cookies

    www.paypalobjects.com

    amplitude_idperiscope.tv

    3650

    3rd party cookies

    Periscope cookies

    www.periscope.tv

    amplitude_testperiscope.tv

    3650

    3rd party cookies

    Periscope cookies

    www.periscope.tv

    pscp-csrf

    30

    3rd party cookies

    Periscope cookies

    www.periscope.tv

    amplitude_cookie_test

    session

    3rd party cookies

    Periscope cookies

    www.periscope.tv

    _auth

    360

    3rd party cookies

    Pinterest cookies

    www.pinterest.com

    bei

    session

    3rd party cookies

    Pinterest cookies

    www.pinterest.com

    c_dpr

    session

    3rd party cookies

    Pinterest cookies

    www.pinterest.com

    c_vh

    session

    3rd party cookies

    Pinterest cookies

    www.pinterest.com

    c_vw

    session

    3rd party cookies

    Pinterest cookies

    www.pinterest.com

    sessionFunnelEventLogged

    1

    3rd party cookies

    Pinterest cookies

    www.pinterest.com

    us_open_umbrella_board

    session

    3rd party cookies

    Pinterest cookies

    www.pinterest.com

    us_open_umbrella_klp

    session

    3rd party cookies

    Pinterest cookies

    www.pinterest.com

    us_open_umbrella_pin

    session

    3rd party cookies

    Pinterest cookies

    www.pinterest.com

    mvtid

    365

    3rd party cookies

    Rich Relevance recommender cookies

    www.richrelevance.com

    UIDR

    720

    3rd party cookies

    Score card research’s cookie

    www.scorecardresearch.com

    skimGUID

    365

    3rd party cookies

    Skim’s Cookie

    www.skimresources.com

    skimORIGIN

    365

    3rd party cookies

    Skim’s Cookie

    www.skimresources.com

    _sca

    90

    3rd party cookies

    Snapchat cookies

    www.snapchat.com

    country

    session

    3rd party cookies

    Snapchat cookies

    www.snapchat.com

    session

    session

    3rd party cookies

    Paypal cookies

    www.stats.paypal.com

    ct0

    session

    3rd party cookies

    Twitter cookies

    www.twitter.com

    external_referer

    7

    3rd party cookies

    Twitter cookies

    www.twitter.com

    guest_id

    730

    3rd party cookies

    Twitter cookies

    www.twitter.com

    personalization_id

    730

    3rd party cookies

    Twitter cookies

    www.twitter.com

    tfw_exp

    14

    3rd party cookies

    Twitter cookies

    www.twitter.com

    GPS

    session

    3rd party cookies

    YouTube cookies

    www.youtube.com

    PREF

    243

    3rd party cookies

    YouTube cookies

    www.youtube.com

    VISITOR_INFO1_LIVE

    180

    3rd party cookies

    YouTube cookies

    www.youtube.com

    YSC

    session

    3rd party cookies

    YouTube cookies

    www.youtube.com

  7. How we collect your consent (when needed)
  8. As indicated on the banner that appeared upon your first visit to our website, your consent to the use of cookies shall be collected when you click on the I ACCEPT button or close the banner.

    Please note that we may keep record of your consent by means of a technical cookie, so that the aforementioned banner may not be displayed in your subsequent visits. Notwithstanding, we shall ask you to renew your choice (by the appearance of a new banner) every 12 months and keep record of your previous consents only to prove compliance with the law for so long as the applicable statute of limitation will require.

    In any case and at any time, you may freely decide to block the setting of third-party and profiling cookies or to withdraw any previously given consent without affecting your ability to visit the website and avail of the relevant contents.

  9. How to manage cookies
  10. You may decide whether you want to allow cookies to be installed or not also by using your browser’s setting area.

    However, please be reminded that disabling one or more technical cookies may impair certain features of this website (in particular, browsing cookies are necessary for the proper operation of the basic features of the website).

    It is possible to disable/enable or delete the cookies at any time by using the settings of your Web browser. In particular, if you do not wish to receive cookies, it is possible to set your own browser to inform you of the presence of a cookie, thus allowing you to decide whether to accept it or not; you may also automatically refuse all the cookies by enabling the specific browser option. You may also delete specific cookies already stored in the browser or block the storage of cookies on your computer by specific websites, or block third party cookies.

    Below, find the methods provided by the main browsers:

    Following the disabling of all cookies, some functions of the website pages may not operate correctly.

    Moreover, you may manage your cookie preferences at http://www.youronlinechoices.com.

  11. Interaction with social networks and external platforms

Social plugins for Twitter, YouTube, Facebook, LinkedIn, Pinterest, Snapchat and others are used on our website, which displays an icon for each of these social networks or other external platforms.

This type of service allows interaction with social networks, or with other external platforms, directly from the pages of our website, by clicking on the relevant icon. The interactions and information acquired by our website are in any case subject to the user’s privacy settings related to each social network or external platform.

If an interaction service with social networks is installed, it is possible that, even if the users do not use the service, the same collect traffic data relating to the pages in which it is installed. Please be aware that we have no influence on the extent of the data that these social network or external platform collect through these plugins.

You may find detailed information about the scope, type, purpose and further processing of your data and your rights to protection of your privacy by consulting the privacy policy of the relevant social network or external platform. You may also directly click on the links provided below:

By first logging out from the pages of your social networks and deleting the cookies that have been set, you can prevent these third parties from collecting information about you during your visit to our website.

Warranty Policy

Everything you need to know about our warranty policy.

Warranty Policy

1.1 Bally warrants to the consumer that the Products comply with the specifications and are free of material defects and workmanship errors for a period of twenty four (24) months from the date of delivery.

1.2 This warranty applies only to Products which are a) manufactured by or for Bally as identified by the "Bally" trademarks, trade name, or logo legally affixed to them and b) purchased by consumers from this Website.

1.3 If a Product has manufacturing defects or in any case of alleged lack of conformity of Products, in order to benefit from his/her rights under this warranty policy the customer must notify the Client Services on 00800 1851 1851, Email: clientservicesUK@bally.ch within a period of two months from the date on which he/she detected such lack of conformity. In any case, the proceedings intended to enforce the lack of conformity not fraudulently hidden by Bally shall in any event expiry after twenty-six months from delivery of the Product(s).

1.4 The Product(s) should be returned to Bally within 15 (fifteen) working days following notification to Bally of the damaged or defective Products.

1.5 Bally will examine all Products returned as damaged or defective and in case of a lack of conformity, will replace the Product, or, if this is not possible, refund the price paid.

1.6 Bally will refund the price and your costs of returning defective Products using the same method originally used by you to pay for the purchase. If the recipient of the Products indicated in the order form is different from the individual who made the payment for such Products, the amount paid for returned items shall be refunded by the Vendor to the individual who made the payment.

1.7 In the event that Bally finds no fault with the returned Products, you will be notified on the above and that the returned Products cannot be accepted and you may elect to have the Products re-delivered to you. If you do not accept re-delivery, Bally reserves the right to retain the Products and the purchase price.

1.8 This warranty does not apply (i) if the Product has been subject to faulty and improper use, repair, alteration and/or modification in any way that is not covered in the documentation for the Product; (ii) to damages caused by failure to follow the instructions covered in the documentation for the Products or other specific instructions from Bally; (iii) if the Product is damaged by misuse, abuse, negligence, accident, normal wear and tear and deterioration, improper environmental conditions or lack of responsible care, (iv) to damages due to any other cause not related to defective design, workmanship and/or materials.

1.9 This warranty is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office